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eCollaboration software:
Acuity:
Description: Live one on one (chat) assistance, as well as self help,
web agents, and friendly email interfaces provide customer interaction
support for ecommerce and esupport. The system tries to answer customer
questions through an online threaded FAQ or email, but allows customer
to "escalate" to live (chat) assistance when available.
Shared browsing and collaborative completion of forms is possible. Customers
can also request a telephone callback.
Price: negotiated
AOL Instant
messenger:
Features: Internet tool that informs you who's on-line at any time and
enables you to contact them at will. Among the functions available are:
chat, message, voice message, e-mail, and URL and trade files such as
pictures, invitations or documents.
Price: free
Crystalgate:
Description:: Oriented towards collaborative eCommerce, Crystalgate's
Live Assistant offers both real time and asynchronous text chat, audio
and video communication concurrent with and linked to a common browser
window.
The views are synchronized to the point that scrolling is concurrent
and text or audio annotation and joint completion of forms is possible.
A visitor to an eCommerce (or other) web site with Crystalgate can request
live assistance, initiating the collaboration session. Onsite personnel
of the host web site manage the interaction.
Price: negotiated
CUSeeMe :
Features: Two way point to point and multipoint--full color video and
audio chat. Exchange information on an electronic whiteboard, transfer
files, and more.
CU-SeeMe¨ Web will provide a way to embed live, interactive video, audio,
and text chat into a Web page
Price: for CUSee Me Pro, $69 per licence. CU-SeeMe embedded video chat
web hosting unspecified now.
eShare:
Description: NetAgentú and eShare Expressionsú (enhanced IRC chat)
eShare NetAgent manages e-mail traffic and allows agents to engage in
instant dialogs with web site visitors. The server supports intelligent
queuing and routing of customers through multi-tier service lines, plus,
an integrated knowledge-base that stores and remembers sales and support
scripts, frequently used sayings, files and web pages.
Online agents can observe and log live visitor activity, proactively
engage visitors in real-time discussions through their browsers, review
and manage customer e-mail histories, push files, deliver tutorials, toggle
between service lines to handle multiple customers at once. Includes automated
response, e-mail, and customer self-service tools.
Agent represented by photo and name. Login form requests not only name
and company but also what the customer's question is.
eShare Connectionsú Instant Messenging also provides an instant messenging
application for building a community of clients.
Price: negotiated. The eShare instant messenging client is free.
Faciltate:
Description: Discussion software customized to enable text-based meetings
and forums. Basic and advanced brainstorming is possible as well as brainstorming
prioritization. Voting and surveys are can be configured and Community
Chat, moderated or unmoderated discussion/meetings can be held.
Price: Standard license is $8,995; basic license is $5,995. Training
is $3,750 plus travel expenses and technical support is $2,495/year.
FireTalk :
Features: Internet-based voice communication service that combines voice
and conference calling with online text messaging and chat. FireTalk lets
you find friends online and talk to them in real time using only a PC
(with speakers, a microphone or headset) and the Internet. FireTalk's
sound quality is really good even with a 28k dial-up connection.
Prices: Free
Gooey
Description: Browsing tool
that allows you to see who's surfing the same web page you are anywhere
on the net and to chat with them. Though you can conduct group and private
chats. Has a feature called Hitwave; that displays the top twenty web
sites that have Gooey members.
Price: Free
iChat
Features: Internet tool that informs you who's on-line
at any time and enables you to contact them at will. Among the functions
available are: chat, message, e-mail and Firewall Compatibility.
Price: Free
ICQ:
Features: Internet tool that informs you who's on-line at any time and
enables you to contact them at will. Among the functions available are:
chat, message, voice message, e-mail, and URL and file transfer.
Price: Free
ICQ Surf:
Features: Enables
you to see who's with you on the same Web page and chat with them directly.
Participants declare interest areas and identify whether they are willing
to have the sites they are surfing shared with the system. Visitors see
a listing of the most heavily used sites by topic enthusiasts, and can
jump to that page and chat with any subscribers to ICQ Surf who are there.
Price: free
LivePerson:
Description: LivePerson provides web sites with a LivePerson link
which launches a chat window where a customer service operator initiates
a secure one-on-one text chat with the user.
The customer service operator works for and is located at LivePerson
headquarters. It appears to the user that the operator is part of the
web site's staff. The chat window is separate from the browser.
Price: negotiated
Mplayer :
Features: Adds live voice chat to any Web site to chat. Also provide chat
rooms where users can voice chat and text chat with others in private
rooms.
Prices: Free (Lots of advertisements)
MSN
messenger:
Features: Internet tool that informs you who's on-line at any time and
enables you to contact them at will. Among the functions available are:
chat, message, e-mail, and URL. With this software you will be automatically
notified when you receive new messages in your Hotmail e-mail account.
Price: Free
NuVenture Software Solutions
:
Features: Software create a virtual building with different rooms for
different disscussions solely for the employees within a company. Virtual
briefcase allows documents to be exchanged between different rooms and
buildings. Allows audio and video chat.
Prices: negotiated
The Palace:
Description: Live visual chat experience. Palace hosts can create multiple
graphical interlinked scenes including robots which respond when a user
enters the scene. Users are represented by the graphical avatar of their
choice. Dialog is displayed in a cartoon-like dialog box. Authenticated
servers (using password protection) are possible. Otherwise, anyone can
enter the rooms.
Price: 8-user server is free. $100 for unlimited server license. Viewer
and user software appear to be free.
Powwow :
Features: Instant Messaging, Chat, and Online Community software. PowWow
users can utilize a collaborative white board and bulletin board system,
conduct Web tours, and share files, URLs and sounds.
Prices: Free
Third Voice:
Description: Post text notes for particular audiences -- public, group,
personal or contact (for a specific person) notes on ANY web page. When
users with the Third Voice client plugin turned on browse the web, they
see any Third Voice annotations for which they have authorization. Cooperation
of the web host site is not required -- the annotations live on Third
Voice servers but are associated with particular web pages.
Price: free
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