Technical Support for ASL Browser

If you are having problems, please review the following:

Please make sure you have the most recent version of QuickTime installed and configured properly.

Check if QuickTime is properly installed

Download the latest version of QuickTime

Apple's QuickTime support (FAQ, Troubleshooting, and more)

ActiveX / Security problems in IE for Windows

QuickTime for Windows Troubleshooting Tips

You may also want to buy the award winning CD-ROM version, which features more words, doesn't require an Internet connection (no waiting for dowloads), and contains all the software you need.

You can also try installing the most recent version of your browser (or a different browser):

Internet Explorer
Netscape Navigator
Mozilla Firefox

Note: Occasionaly QuickTime pops up an "Upgrade to Pro version" dialog box. You can upgrade or just click Later / Cancel to continue using the ASL Browser. The Pro version does not add any new features to our site (other than removing the Upgrade dialog box).

If you are still experiencing problems, please call 1-800-500-1554 or contact us with the following information:

Date and Time problem experienced
Description of problem (broken icon?)
Operating System
Browser type and version
QuickTime version  how to check
Processor Speed
Amount of RAM (64 MB min suggested)
Internet connection speed