| Documentation for Completing
a Life CD-ROM
Version 1.0
September 5, 2001
Included in this documentation you will find system
requirements, installation instructions, and troubleshooting pointers
for getting started with the program on the Macintosh and Windows-compatible
computers.
For operational instructions, refer to the online
help facility within the program.
For Technical Support, please see the Troubleshooting
section below, then call 1-800-500-1554. Also check the help for
ASL Browser.
===================
System Requirements
===================
Macintosh compatible:
1. Mac OS 8.6 or later, Mac OS 9, Mac OS X
2. PowerPC 604e 266 MHz or faster processor, G3, or G4
3. 64 MB of RAM or better suggested
4. Thousands of colors at 640x480 pixels or better
5. Four-speed CD-ROM Drive (600K/sec) or better
6. 50 MB of free hard drive space
IBM PC compatible:
1. Windows 95, 98, or 98SE, Windows ME, Windows NT 4.0, or Windows
2000
2. Pentium 233 MHz (or faster) processor
3. 64 MB of RAM or better suggested
4. Thousands of colors at 640x480 pixels or better
5. Four-speed CD-ROM Drive (600K/sec) or better
6. 50 MB of free hard drive space
===================
Installation
===================
These instructions assume that you have general
operating knowledge of your computer, specifically how to navigate
files and folders and open applications.
1. Turn you computer on and let it boot into the
appropriate operating system.
2. Insert the Completing a Life CD-ROM. The program
should start automatically.
If the program does not start automatically, locate
the "CD Setup" file on the CD-ROM and double-click on
it.
The "CD Setup" application will guide
you through the process of installing the necessary software on
your computer.
===================
Troubleshooting
===================
-->Program is Slow<--
The computer's architecture and processor speed
affects performance. The faster the computer, the faster the program
will run. Similarly, the faster the hard drive and/or CD-ROM drive,
the faster the program will run.
It is also possible to copy the complete contents
of the CD to a local hard drive for faster performance if your CD-ROM
drive is double-speed or less.
-->Program Freezes<--
When the computer is processing a large amount
of data the computer may take several seconds to complete the operation.
During this time you will not be able to do anything and it may
seem as if the computer is frozen. However, If you can move the
mouse pointer around the screen, it most likely is NOT FROZEN. Be
patient and after the operation is complete, you will regain control
of the computer. (During this time the mouse pointer is often in
the form of a watch.)
However, if you cannot move the mouse pointer
around the screen, the computer may be frozen, in which case you
will have to restart the system. See the "Out of Memory Problems"
section below for more details on preventing computer freezes.
-->No Video is Displayed<--
If the video clips do not display properly, it
is most likely that QuickTime is not installed or not installed
correctly. To solve the problem, install OR RESINTALL QuickTime.
QuickTime installation files are located on the CD-ROM AND THROUGH
THE CDSETUP APPLICATION.
-->No Navigation<--
If you are unable to navigate through Completing
a Life and the pages look "broken" in your browser, it
is likely that Flash is not installed. To solve the problem, install
Flash. Flash installation files are located on the CD-ROM AND THROUGH
THE CDSETUP APPLICATION.
-->Out of Memory Problems<--
The program runs on machines with 64 MB of RAM;
however, it is possible that the program will NOT run or not run
smoothly with 64 MB of RAM if you are running multiple applications
at the same time or if the system software is taking a lot of memory.
It is good practice to quit all other applications before running
the program.
If you continue to have low memory problems, characterized
by the lack of sound, images not displayed properly, or even the
occasional computer freeze or crash, there are four possible solutions:
1.) Restart the computer. This will make sure
that no other applications are running. Additionally, it will sometimes
free up memory that the system software was using.
2.) Use Virtual Memory to increase the memory
available to your application software.
On a Macintosh, if you have 64 MB of RAM, turn
Virtual Memory ON and set it to 65 MB of RAM.
On a IBM PC compatible, Virtual Memory should
be ON as a default. However, Virtual Memory will not work well if
your primary hard drive (probably C:) is nearly full.
Consult your computer manuals or online help for
details.
3.) On a Macintosh running MacOS 8 or 9 (or Classic
in OS X), you can increase the "Memory Requirements" of
an application. To make Completing a Life run smoothly, you may
need to do this to your browser.
To increase the "Memory Requirements"
of the browser:
a. Find the browser application icon in the Finder.
b. Make sure the browser is NOT running.
c. Select the icon.
d. Select "Get Info->Memory" in the File menu.
e. Increase the "Preferred Size" to at least 20000 K
Consult your computer manuals or online help for
details about chaning "Memory Requirements".
4.) You may want to add more memory to your computer. As system
software and multimedia titles increasingly become memory intensive,
64 MB of RAM is rapidly becoming inadequate to support both the
system software and the multimedia titles.
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